Testimonials

Sent: Friday, August 27, 2010 12:56 PM

Hi Bruce,
 
I would like to take this opportunity to thank you and Dave for the excellent service and customer relations you have provided.
 
I have been attempting to locate and purchase parts for my wood stove for over two months now and have been completely unsuccessful in attempting to do so in OR and WA.
It seems like all of Lennox's so-called dealers are only interested in selling stoves and not replacement parts.  This is sad because repeat business is predicated on customer relationships - mainly service as your company is providing.  It sure is refreshing to see a company that is service oriented.  I have even attempted to contact Country in WA to no avail which I think is pathetic. 
   
Keep up the good work and attitude.
 Thanks again,
Frank L.

Sent: Wednesday, February 10, 2010 11:32 AM       Bruce,
Recently I found myself in a bit of a pickle with my Quadrafire Pellet Stove because the auger motor had burned out which resulted in the loss of one of my home’s primary heat sources.  After over 20 attempts to contact several of my local Quadrafire Dealers and several emails and calls to Quadrafire Corporate (which were allegedly escalated to the Regional Manager – don’t know who because he never responded) I was unable to locate a replacement auger motor.  All this, during the WORST winter on record here in Virginia!!
Then I found your website and, thank heavens, you were able to help me.  I spoke with Taren, who helped me through the entire process.  She was extremely helpful and even offered to send me some information regarding the replacement procedure if I had any trouble – WOW!!  She had the part to me in the 2 days that was promised when I placed my order
After so many disappointments by my local dealers and Quadrafire Corporate, I sure am thankful that I now have a trustworthy source for all my pellet stove’s needs. Thanks so much for your help and please tell Taren thanks as well.  You guys rule!!
Scott Cruise
Totally Snowed Under in Fairfax, Virginia

Sent: Wednesday, February 03, 2010 8:35 AM
Hi ,thank you for the quick advice. Yes i called our local dealer but the price on this box that i need they were selling me for 325.00     yours was a little over 200.00.  this is why i contacted you. that's a big different   thank you again.    Jim

Sent: Thursday, January 21, 2010 1:08 PM

Dear Bruce
   Just wanted you to know it has been a pleasure doing business with your company
  the service and information I recieved was excellent Jeff was very paitent and he went the extra mile to find me the right part at the best price As you well know these are hard things to find in todays businesses I work for Interstate Batteries of Delmarva and we are a service oriented company I am very pleased to find another company that is just as customer friendly as we are so thank you and know that you and your employees are greatly appreciated! Steve W.

Mon 1/25/2010 12:01 PM
Just a quick note to let you know how great the customer service provided by Dave REALLY IS.  I called on Saturday trying to find a part for an old pellet stove - Dave went way above and beyond the call of duty in researching and locating the part I needed.
Despite the fact that I gave him little info to go on, Dave found the part, validated it was the right one for my stove and was spectacularly resourceful, knowledgeable, helpful, courteous and kind throughout the process.
As I said to my wife after the call, Dave is probably the best customer service rep I've ever done business with. Period!  You folks are luck to have him.
Sincerely,

Thomas Tuzzolino

Sent: Friday, January 22, 2010 9:32 AM

I just want to personally thank everyone for all of the helpful, friendly and knowledgeable service I received.
After being without any source of heat for 2+ weeks, I was able to order and receive the needed igniter the very next morning, and a Sat. early morning delivery to boot. In fact the part arrived prior to 8:30 AM.Sat. and by  2 PM that same afternoon, I had heat!
Being in CO and experiencing very cold (freezing) weather and just recovering from the flu virus, heat was essential and as quickly as possible!
I would highly recommend your company to anyone and everyone! I will be a customer for life.
Thank you for seeing me an "someone" as opposed to just another "customer".
I appreciate everything that you did for me to get the needed part to me as quickly as possible!
Lynne C- Colorado

It has been a long time since my stove arrived, but it was finally installed
yesterday.  I couldn't believe that the installer people were backed up a
full 5 weeks before they could install mine.  
I wanted to thank you for "going the extra mile" when delivering this stove.
As you might recall, the original shipping destination wasn't very
convenient for me.  I called, and your team was willing to work with me to
change the destination to someplace closer.  I'm not sure what magic you
used, but in the end, the shipping company delivered it to my door and put
it in my garage (there it sat until yesterday). 
Now, for the first time in the eight years I have lived at this house, my

family room and kitchen are warm. 
Thanks again,Tom

January 18, 2010 “I bought my Equinox Hearthstone woodstove the fall of 2009 and love it. I draw heat with temperature activated blower from a duct over the stove in the basement. “Soapstone is so much better product than steel and cast. It warms the room it is in when 500 degrees at hottest output, but no one is uncomfortable in the same room. I like it’s “gentle” heat like Hearthstone company describes it.”          Larry B in Idaho

January 19, 2010
The Heritage Wood Stove I bought one of these stoves best investment I ever made. Tax return is a great incentive – Kelsita
September 10, 2009
Bruce,
Thanks for your efforts. I really appreciate it and will remember your company for future orders. Thanks again, Robert

September 12, 2009
Hi, Dave!
Thank you so much for the information!  We are very grateful!  We'll give them a call.  I really appreciate your going through all that trouble to find this info for us! 
Mary
Wed 9/16/2009
Thank you for the prompt resolution! This is my second order with you guys and my first issue. I am very impressed with how quickly you resolved my concern.
Thank you,

Zachary J
Thu 9/17/2009
Hi Dave,
 Thank you. I will try to take the casing off of the stove so I can find that black disk with the red reset button.I hope that fixes the problem.I will update you if I need either I need parts or other. Once again a very big thank you to you. :-)
Sincerely, Walter S.
Tue 9/22/2009

Dave--

I did some checking around here and I'm not convinced that the glass shops are getting me the right glass, so could I ask a favor?  Could you give me the contact info for your local glass shop?  At least I know that it is the right stuff, and I would imagine that they'd ship it to me.
 I appreciate your help--It's so nice to deal with someone who has actually heard of a Whitfield pellet stove and who is willing to share their knowledge.
Thanks again!
Barb G

9/30/2009 
Hi Bruce, yea, I found the right part no. on your site thanks to Dave Gault.  According to Chris and Dave, there are two in stock at your store.  So, guess I'll be buying one very shortly.  Thanks to you and your staff for the outstanding customer service. 
Frank :-)
10/1/2009

Thanks so much for your information!  I thought you were a central service or customer service company for the corporation office, as my sister got your address from I don't know where and asked me to get the info we needed.  As you can see, we are the blind leading the blind in this regard!  Sorry we are not in your service area, because you definately are customer driven and my kind of business!  I do go out of my way to use small, local businesses in my area, which is Florida.  Don't have much use for pellet stoves here, I might add! 
Will follow your suggestions, and once we locate someone to help us this weekend, will find out for sure our model and will request the appropriate manuals from your business.  Thanks again for your kind assistance.
 Mary Kay M.
10/9/2009

Hearthstone Mansfield order

Thanks for everything, We are loving the stove. Could you please send me a hard copy of the tax rebate form. We do not have a printer at this time and it would make my life much easier.
Thanks again.
Radomi
october 12, 2009
Jeff, Thanks brother, this gave me the info I was looking for. God bless! Steve C
October 13, 2009
Hello,What great service my items came today that was less that 24hrs, put them in fit great.  Will recomend you to my friends.. Thank you Rick A
10/16/2009
Bruce,
How I appreciate your help!  The local guy finally called me back and said he'd order one and put it in under warranty.  After my previous dealings, I'm skeptical, but would hope to finally get reasonable service from them and have a chance to let go of my hard feelings. 
If it doesn't work out, I'll get back with you.  I've got your website and will keep you in mind.  I've got to say, if you go to such great lengths with everybody like you did with me, your business should thrive. 
Sincerely,
John L
October 16, 2009
Bruce
 This excellent . Thanx for your help. I will certainly recommend you to anybody that has stove needs.
RR
Thank you for all your help, and when I need parts I will definitely order from you thank you again!!

Eric H

Tue 2/24/2009  
Good morning, Bruce,
November 11, 2009
Thank you,
I downloaded the manual and the info I needed is there. I appreciate the care and service your company gives it's customers. That's rare these days! Thanks again for everything.
Sincerely,
Kathy T

11/17/2009  Thank You for your prompt service i have received my parts and all was good!
Brian

November 25, 2009
THANKS FOR THE QUALITY PART FOR A GOOD PRICE, THAT IS A PLEASANT CHANGE IN TODAYS WORLD, MY STOVE NOW OPERATES AS NEW. THANKS AGIN, I'LL BE IN TOUCH IF I EVER NEED MORE PARTS, HAPPY HOLIDAYS TO YOU AND YOURS.
ALLEN
WORLAND WY

12-07-09
Bruce,
Thanks for the rapid response Re my question.   How embarrassing is this..   I forgot to hook up the draft fan door to control the draft.  After Idid this it solved my problem of smoking in the house.  Again thank you and I will spread the word on your web site..
Brian

December 23, 2009
I really enjoy doing business with a company that takes pride in there work. And knows how to treat there customers. Thank you     p.s. Look forward to ordering from your company in the future. Happy holidays:-) Troy

Fri 12/25/2009
ALL OF YOU GUYS ARE SO NICE AND I REALLY APPRECIATE THAT!!  WE ARE USING PROPANE LIKE ITS GOING OUT OF STYLE HERE NOW, AND THE COST FOR THAT WILL BE OUTRAGEOUS, SO THANK YOU, THANK YOU, THANK YOU!!!  I HOPE YOUR CHRISTMAS DAY WILL BE WONDERFUL.  GOD BLESS   LAURA

Fri 12/25/2009
ALL OF YOU GUYS ARE SO NICE AND I REALLY APPRECIATE THAT!!  WE ARE USING PROPANE LIKE ITS GOING OUT OF STYLE HERE NOW, AND THE COST FOR THAT WILL BE OUTRAGEOUS, SO THANK YOU, THANK YOU, THANK YOU!!!  I HOPE YOUR CHRISTMAS DAY WILL BE WONDERFUL.  GOD BLESS   LAURA

2-17-09 - Arrived today and installed very nicely...nice to have heat again.  Thank you for a working and affordably priced product! Ron - WA

2-6-09 - I received the part today and it fit correctly on the stove.  I want to thank you for helping me get the correct part for my stove.  The funny thing is that the store that sold the stove to me and has serviced it for the last 14 years told me that this part was no longer available and that I might want to try to have the old part patched.  Once again, thanks for all of your help. Larry - MA

2-5-09 - Just wanted to say thank you , the control panel arrived yesterday and is working great. Thanks for all the help and the quick service if I have any other needs in the future I will be sure to contact you.  You have a great site it is very thorough and with pictures to help guide one, it makes it easy to get what one is looking for. Thanks again! Doris - Washington

1-15-09 - Thank you for your cooperation and good customer service & yes I will use your services as well as recommend.   Have a Happy New Year! Ronnie - New York

1-14-09 - Thank you, I really appreciate your rapid response and willingness to accommodate my needs.  I will definitely come back to woodheatstoves.com for future purchases. Thanks again! Damon - Connecticut

1-07-09 - Thank you for the info on the order. In the future, if I need any parts, I will be ordering them from you, thanks again! William - Pennsylvania

12-30-08 - Dave, Thank you so much, outstanding customer service, I have dealt with a lot of companies and people and its hard to believe how poor some of the customer service is. Pleasure doing business with you. Have a Happy New Year! Tom - Colorado

11-26-08 - Thanks so much for your quick response!!!!!  What great customer service!! Have a great day! and Happy Thanksgiving! Kara - MA

11-25-08 -Thank you so much for responding to this email. Customer Service is normally so lax these days, it is wonderful to have someone not only respond but point me in the direction of help. Carmen - Maine

11-14-08 - I would like to say that, in a world where customer service is all but forgotten you guys are absolutely the best. Sincerely, Gerald - Petaluma, CA

11-05-08 - I recently ordered a tadpole gasket (Quadra-Fire dealer exclusive gasket) from woodheatstoves.com. It took less than a week for me to receive the gasket. The staff at woodheatstoves.com was very helpful and courteous. The reason I ordered from woodheatstoves.com, was because my local Quadrafire dealer has been ordering this gasket for me for over 2 months (to date I still have not received it). I tried to contact another dealer in my area (30 miles away) and my calls went unanswered. Fortunately, I was able to find a parts supplier online. This was my last option as I had already had a replacement stove selected (not a Quadra-Fire) and my current Quadrafire stove was going to be a trade in. Seemed kind of drastic just because I could not get a gasket, but the stove was inoperable without it.
Matthew Corning, New York

11-04-08 - Hi Bruce, Thanks for the notice on the disposition of the return.  I really appreciate the help from you in getting to the bottom of the igniter issue.  Thank you for offering suggestions and working with me to figure it out.  I also want to compliment you and everyone who helped during the emails back and forth.  It was very prompt and effective, and I think it worked well. In the future if the stove needs replacement parts, (let's hope not too soon!), I will be sure to check out your store first.  :)
Thank you again,
Patricia - Renton, WA

10-27-08 You guys are really fast. What a wonderful experience for a customer to get excellent service. You get 5 stars in my book .
Thanks B.H - 

9-16-08 - Thank you sooo much for your service to me, I will be sure to keep your address in my book, and I will always give your company a very good name. Thank you! Laura S. - Laramie, Wyoming

7/15/08 Got it today--right on schedule and exactly what I ordered. Thanks for the good service! Dave B. - Gambrills, MD.

6-27-08 I received the barometric flue today, thank you.  You were very professional with how you handled the situation, this quality of business ethic is rare these days.  Thanx again.  Joe B Arizona

5-7-08 Hi. I want to thank both David and Bruce for assisting me with my convection blower problem. Bruce offered as much assistance as he could prior to leaving for the day. David helped me on my return call and found a soulution and also corrected the problem by identifying that my stove used a different blower and sent me the correct one. On 05/06 I placed the return blower into the hands of the UPS driver with attached delivery slip on the box. Thanks again for being so customer helpful. Lindy

3-17-08 Thank you for having an easy website to navigate and for having a toll free number!!! RL

3-12-08 Thanks for all your emails. Your great. We are do it yourselfers & that is why I think we might have been trying to order the wrong item which we have found as an accessory.
Please enjoy your beautiful weather as we are about to get slammed with another ft of snow.
Happy Easter/Debra - Pennsylvania

"You are awesome!!!!! I have spent 2 weeks trying to get this from Hearthstone. I have bookmarked both of your sites. Many Many Many Thanks!"
M.M.

Bruce,
Just wanted to say thanks for the help with the part for my Quadra-fire pellet stove (exaust motor). Your price even with over-nighting it was still $47 cheaper than the dealer by me (who wouldn't even have the part till the middle of next week). This is my main source of heat and I have three children. What made this situation bad was the snow/sleet we had. The UPS man was here at 8:30AM the next day. Perfect Service. Thanks Again Mike Simmons PS The customer service you offered was excellent!

Bruce,
I want to thank you for the prompt refund, and great service. It's a pleasure dealing with a company that obviously knows their products and loves what they do.
Rick P. - West Warwick, Rhode Island

"Your company is outstanding and I will continue doing business as needed!" - Theodore B.

A quick note of thanks regarding the excellent service that Wood Heat System provides: Our local QuadraFire dealers in central Massachusetts are difficult to get parts from -- it usually takes 2-3 weeks time, they charge for shipping (but refuse to ship items to a residence), and generally make ordering parts a hassle. It is a real convenience and pleasure to be able to order parts online and receive quick delivery. So, thanks Wood Heat System for the help. Jay T., Natick, MA

Bruce: Thanks for your help in getting my order straightened out. I received the parts last Thursday P.M. and had the stove running that evening. Snow on the ground this morning, good to have it back in service. M. O. Pinetop, AZ

Hi Bruce just got the control board and it is working fine. The system is working fine so we can stay warm this winter. I want to thankyou for the help getting this stove going. D.

I will forward the info that I was seeking to my other-half!  Thank you for the secure site info.  You all have been so helpful and the response time was incredible! 
C.

To Dave & Everyone at Wood Heat Stoves, Over the weekend I installed the replacement firebrick and the heat baffle deflector I bought recently from you all. The replacement products went in like they were exact original factory parts without the direct factory prices. My Whitfield Quest II is about 12 years old and has been pushed to the max up here in the Northeast. I was also impressed with the time it took to ship the products from Cali to Connecticut. I received these items in less than a week. The prices were less than what my "stove guy" quoted me and after four weeks of waiting he still had not received the parts he said he would order for me. So I went on your web page and ordered them myself! I have been dealing with a self proclaimed "largest Whitfield" dealer in Connecticut and they are the worst to do business with, it's virtually impossible to speak to someone in person...they are just a bunch of knuckleheads. With Wood Stove Heat Sytems, I spoke to a real human on the fourth ring of the phone call, and with the added feature of being able to download the owners manual, and identify the Whitfied parts I needed off your web page, the transaction was painless, and flawless. Your staff is friendly, courteous, and definetly know their stuff. Cranked up the stove Sunday afternnon just in time for the low 20's temps here in Ct. and more importanly, my wife was warm and HAPPY! Thanks Again, Paul from Ct.

Thank everyone involved in getting the combustion fan that i ordered picked and shipped in a very timely manner. this was my first dealing with your company an if i or anyone that i know is in need of parts i will surely send them your way. thanks again . rick

Thanks,
The motor came today. I really appreciate the fast turn around time. Have a Happy Holiday season.
Tom

Bruce,
I installed the igniter that you sent me today, and my stove works great!  I was discouraged after working with my two local distributors because they could not (or would not) help me and I was discouraged even more so after attempting to get information on quality distributors out of the manufacturer.  I stumbled on your site after doing Google search.  Working with your business has been a pleasure.  Your site was easy to use, your delivery was speedy, and the service was seamless. 
I could replace my stove, but I like it!  I’m sure it will require replacement parts in the future, and I’ll be sure to you’re your service.
Regards,
Jon R.

God Bless you for having this part for me.
W.M.

Your awesome!  Thank you so much!  Sincerely, Juli I. Webb

Hi I would like to thank your company very much for all the help in locating this part that we needed very badly. And a special thank you to Kamila for going above and beyond the customer service that is expected. If I need any other parts I will be sure to check with you company first. Thank you again Lee

Dave, 

Thank you for the quick reply.  Also, I really appreciate that you are eating the additional shipping costs to expedite my order.  Again, thank you very much!

Doug

Thanks again. I may be in touch for parts if the tech can tell me what I need. You people are the greatest. Chuck

Hi Dave,
Thank you very much!  That is very good news.
I truly appreciate your extra effort and how fast you were able to get to the bottom of it  and implement on your web site.
Thanks again,
David

Thanks for the exceptional customer service. I will use your business again for any pellet stove parts that I may need. 

They tell me the snow is on its way to PA... 

Have a Merry Christmas !! 

Regards, 

Rohan

Hey Dave...I was able to troubleshoot my pellet stove thanks to your help. I'll come check out you're store to look at new wood burning stove. Thanks again!  Don P.

Thank you Sir this Self Help Video is exactly what i was looking For.
You Helped me out like you have no idea and for that ill gladly take the time to comment and add 5 stars for your video (Very apriciated) a big thank you =)