 Testimonials2-18-09 - Thank you very much for your response. I am very impressed with the full response and I am solely turning about face to your business ethics. I will save this email and address to your site. For I am sure that I will be calling upon you again to replace my igniter when this one goes. Or any other parts for my stove. Thank you for responding so quickly and will spread your name to others in the family that have stoves. Parts are always being needed somewhere. Thank you again. Teresa - MD 2-17-09 - Arrived today and installed very nicely...nice to have heat again. Thank you for a working and affordably priced product! Ron - WA 2-6-09 - I received the part today and it fit correctly on the stove. I want to thank you for helping me get the correct part for my stove. The funny thing is that the store that sold the stove to me and has serviced it for the last 14 years told me that this part was no longer available and that I might want to try to have the old part patched. Once again, thanks for all of your help. Larry - MA 2-5-09 - Just wanted to say thank you , the control panel arrived yesterday and is working great. Thanks for all the help and the quick service if I have any other needs in the future I will be sure to contact you. You have a great site it is very thorough and with pictures to help guide one, it makes it easy to get what one is looking for. Thanks again! Doris - Washington 1-15-09 - Thank you for your cooperation and good customer service & yes I will use your services as well as recommend. Have a Happy New Year! Ronnie - New York 1-14-09 - Thank you, I really appreciate your rapid response and willingness to accommodate my needs. I will definitely come back to woodheatstoves.com for future purchases. Thanks again! Damon - Connecticut 1-07-09 - Thank you for the info on the order. In the future, if I need any parts, I will be ordering them from you, thanks again! William - Pennsylvania 12-30-08 - Dave, Thank you so much, outstanding customer service, I have dealt with a lot of companies and people and its hard to believe how poor some of the customer service is. Pleasure doing business with you. Have a Happy New Year! Tom - Colorado 11-26-08 - Sara, thanks so much for your quick response!!!!! What great customer service!! Have a great day! and Happy Thanksgiving! Kara - MA 11-25-08 -Thank you so much for responding to this email. Customer Service is normally so lax these days, it is wonderful to have someone not only respond but point me in the direction of help. Carmen - Maine 11-14-08 - I would like to say that, in a world where customer service is all but forgotten you guys are absolutely the best. Sincerely, Gerald - Petaluma, CA 11-05-08 - I recently ordered a tadpole gasket (Quadra-Fire dealer exclusive gasket) from woodheatstoves.com. It took less than a week for me to receive the gasket. The staff at woodheatstoves.com was very helpful and courteous. The reason I ordered from woodheatstoves.com, was because my local Quadrafire dealer has been ordering this gasket for me for over 2 months (to date I still have not received it). I tried to contact another dealer in my area (30 miles away) and my calls went unanswered. Fortunately, I was able to find a parts supplier online. This was my last option as I had already had a replacement stove selected (not a Quadra-Fire) and my current Quadrafire stove was going to be a trade in. Seemed kind of drastic just because I could not get a gasket, but the stove was inoperable without it. 11-04-08 - Hi Bruce, Thanks for the notice on the disposition of the return. I really appreciate the help from you in getting to the bottom of the igniter issue. Thank you for offering suggestions and working with me to figure it out. I also want to compliment you and everyone who helped during the emails back and forth. It was very prompt and effective, and I think it worked well. In the future if the stove needs replacement parts, (let's hope not too soon!), I will be sure to check out your store first. :) 10-27-08 You guys are really fast. What a wonderful experience for a customer to get excellent service. You get 5 stars in my book . 9-16-08 - Thank you sooo much for your service to me, I will be sure to keep your address in my book, and I will always give your company a very good name. Thank you! Laura S. - Laramie, Wyoming 7/15/08 Got it today--right on schedule and exactly what I ordered. Thanks for the good service! Dave B. - Gambrills, MD. 6-27-08 I received the barometric flue today, thank you. You were very professional with how you handled the situation, this quality of business ethic is rare these days. Thanx again. Joe B Arizona 5-7-08 Hi. I want to thank both David and Bruce for assisting me with my convection blower problem. Bruce offered as much assistance as he could prior to leaving for the day. David helped me on my return call and found a soulution and also corrected the problem by identifying that my stove used a different blower and sent me the correct one. On 05/06 I placed the return blower into the hands of the UPS driver with attached delivery slip on the box. Thanks again for being so customer helpful. Lindy 3-17-08 Thank you for having an easy website to navigate and for having a toll free number!!! RL 3-12-08 Thanks for all your emails. Your great. We are do it yourselfers & that is why I think we might have been trying to order the wrong item which we have found as an accessory. "You are awesome!!!!! I have spent 2 weeks trying to get this from Hearthstone. I have bookmarked both of your sites. Many Many Many Thanks!" Bruce, Bruce, "Your company is outstanding and I will continue doing business as needed!" - Theodore B. A quick note of thanks regarding the excellent service that Wood Heat System provides: Our local QuadraFire dealers in central Massachusetts are difficult to get parts from -- it usually takes 2-3 weeks time, they charge for shipping (but refuse to ship items to a residence), and generally make ordering parts a hassle. It is a real convenience and pleasure to be able to order parts online and receive quick delivery. So, thanks Wood Heat System for the help. Jay T., Natick, MA Attn. Bruce: Thanks for your help in getting my order straightened out. I received the parts last Thursday P.M. and had the stove running that evening. Snow on the ground this morning, good to have it back in service. M. O. Pinetop, AZ Hi Bruce just got the control board and it is working fine. The system is working fine so we can stay warm this winter. I want to thankyou for the help getting this stove going. D. Dear Mike, To Dave & Everyone at Wood Heat Stoves, Over the weekend I installed the replacement firebrick and the heat baffle deflector I bought recently from you all. The replacement products went in like they were exact original factory parts without the direct factory prices. My Whitfield Quest II is about 12 years old and has been pushed to the max up here in the Northeast. I was also impressed with the time it took to ship the products from Cali to Connecticut. I received these items in less than a week. The prices were less than what my "stove guy" quoted me and after four weeks of waiting he still had not received the parts he said he would order for me. So I went on your web page and ordered them myself! I have been dealing with a self proclaimed "largest Whitfield" dealer in Connecticut and they are the worst to do business with, it's virtually impossible to speak to someone in person...they are just a bunch of knuckleheads. With Wood Stove Heat Sytems, I spoke to a real human on the fourth ring of the phone call, and with the added feature of being able to download the owners manual, and identify the Whitfied parts I needed off your web page, the transaction was painless, and flawless. Your staff is friendly, courteous, and definetly know their stuff. Cranked up the stove Sunday afternnon just in time for the low 20's temps here in Ct. and more importanly, my wife was warm and HAPPY! Thanks Again, Paul from Ct. Thank everyone involved in getting the combustion fan that i ordered picked and shipped in a very timely manner. this was my first dealing with your company an if i or anyone that i know is in need of parts i will surely send them your way. thanks again . rick Thanks, Bruce, God Bless you for having this part for me. |
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