October 15, 2012
Wonderful! Your site has the parts I need and its great to be your customer.
October 7, 2012
Thanks again I just placed my order I will let you know how
it ships. Your prompt service is a nice change to what we see out here on the
east coast. I will recommend
October 5, 2012
Just a word of thanks. I ordered firebrick for my pellet stove and the pieces arrived in excellent shape and in very good time. I am very pleased.
October 3, 2012
I just wanted to tell you how easy your sight was to use not confusing at all and very detailed thank you.
September 22, 2012
Impressed with your site! You guy's volunteer a lot of free information to consumers, a rare thing these days.
September 21, 2012
September 20, 2012
Thank you for your assistance. You're customer service and loyalty to customers does not go unnoticed. Please pass along my appreciation.-Joe
Dear Wood Heat Stoves,
I would like to thank you for producing what I consider to be the most revolutionary product for drafting a fireplace. I had contacted your company after seeing your product video on Youtube. I have been searching for solutions now for over a year since my neighbor placed large trees on our property line causing my terrible draft issues. I spent over $900.00 on various products (ie. chimney liner extension, fan draft inducer, Vacu Stack) to no avail and thought that I was simply destined to live with smoke filled rooms ….. until I got the Draw Collar. After placing the Draw Collar on my rear venting Jotul F3CB I could not be happier. I simply plug it in, let it warm up for 20 minutes and light my fire. I have not had any issues getting a good draft/fire going immediately WITHOUT ANY SMOKE!! Your product is well worth the money!! I was quite impressed with its construction design as well as the quality materials used in the product. Thank you again for solving my draft issue!! We could not be happier now that we can once again look forward to many warm evenings WITHOUT SMOKE!!
Very truly yours,
July 30, 2012
J.S., Caithness, Scotland
April 7, 2012
The door would close but wouldn't stay closed. I replaced the gasket and put something up against the door to keep it closed after replacing the gasket. I will try some extra spacers.
Thanks for your help and the EXCELLENT customer service!
April 1, 2012
Wow. great service!
Hi, I just wanted to drop you guys a line and let you know how impressed I was with the speed at which my order was delivered. I ordered on a Monday night and by Wednesday I had the parts. I order things on the internet all the time and this is by far the quickest turnaround on an order that I have ever experienced. Thanks so much, you guys are now in my favorites file and will be the first place I go if I need any other parts for my pellet stove in the future.
Thanks again and Best Regards,
March 24, 2012
To whom it may concern,
I had problems with my Avalon gas stove, through your site I researched and diagnosed the problem myself, feeling comfortable as having installed gas fired equipment for a good part of my career, ( never propane ), but never technically a service repair man, I felt confident doing the repair myself. I ordered a gas valve and a millivolt generator for my gas stove. The parts arrived ahead of schedule, but one part arrived damaged. I emailed you the problem after hours, received almost an instantaneous response and with another follow up email the next business day. I was told there was a new part on the way and to return the damaged part postage paid, easy as that. This was how business was done many years ago, only a few do it like that today. I am one heck of a satisfied customer. I would recommend your company to anyone. The service, the quality of parts, the speed in which the parts were shipped and problems corrected ( damaged in transit ), were sure signs of a company that truly cares about it's customers.
Thank you very much, John and Anne B.
March 9, 2012
I received my order yesterday - the new side door latch is installed and working great. Thanks for the great service, and quick delivery. "All's well that ends well!" :)
January 12, 2012
YAHOO!! I would like to say Thank You for getting me the correct gasket so
quickly. I have a hot fire going in my pellet stove and I am
sitting at my desk without numb fingers. I am returning the two incorrect
gaskets as I previosly stated, only... after dissasembling my glass from
the door, I discovered that I did need 2' of the 3/8" gasket.
Your office was closed so I was unable to disscuss this this with anyone
there. So, instead of an order cancellation/refund, I would gladly accept
the 2' I used as compensation for this mess. If this is a problem,
then please call to disscuss.
December 15, 2011
You are exceptional! I will be happy to leave a great review on your website and the BBB site. We will definitely order from your company again if we need more parts.
November 18, 2011
Oh, You guys are stellar, my
stolen motor is just getting shipped today.. nice.
November 12, 2011
I don't have any questions but do want to thank you for the speed which was used to deliver the parts I ordered to me. I ordered the parts on Thursday morning and received them late yesterday afternoon. The young lady I spoke with on the phone was extremely patient and helpful. That kind of service is much appreciated.That is what I call customer service! Rest assured, if I know of anyone needing stove parts or service, your company will be the first I recommend.
November 11, 2011
Hello to all,
I just wanted to take a moment and thank your Company for prompt
service and excellent communication after my order
March 12, 2011
Just a note to thank you for your prompt attentive service. You had the part I needed for my pellet stove at a very reasonable price. Your website was helpful in finding the piece I needed. Your staff did great at following up on my call when I needed assistance and the part was shipped almost immediately. I was able to get the stove repaired and working again the same day the part arrived. Thank you for helping us keep our family warm this winter.
For the past several days, I have been trying to get wiring info for my
Earth Stove HP40. After several email exchanges (you responded on at least
two of them), Chris managed to find, and send to me, a very detailed wiring
diagram. I just wanted to call out him/her for the great dedication used to
get me that diagram.
You folks are great!
Sent: Friday, August 27, 2010 12:56 PM
Sent: Wednesday, February 10, 2010 11:32 AM Bruce,
Sent: Wednesday, February 03, 2010 8:35 AM
Sent: Thursday, January 21, 2010 1:08 PM
Mon 1/25/2010 12:01 PM
I just want to personally thank everyone for all of the helpful, friendly and knowledgeable service I received.
It has been a long time since my stove arrived, but it was finally installed
family room and kitchen are warm.
January 18, 2010 “I bought my Equinox Hearthstone woodstove the fall of 2009 and love it. I draw heat with temperature activated blower from a duct over the stove in the basement. “Soapstone is so much better product than steel and cast. It warms the room it is in when 500 degrees at hottest output, but no one is uncomfortable in the same room. I like it’s “gentle” heat like Hearthstone company describes it.” Larry B in Idaho
January 19, 2010
September 12, 2009
I did some checking around here and I''m not convinced that the glass shops are getting me the right glass, so could I ask a favor? Could you give me the contact info for your local glass shop? At least I know that it is the right stuff, and I would imagine that they''d ship it to me.
Thanks so much for your information! I thought you were a central service or customer service company for the corporation office, as my sister got your address from I don''t know where and asked me to get the info we needed. As you can see, we are the blind leading the blind in this regard! Sorry we are not in your service area, because you definately are customer driven and my kind of business! I do go out of my way to use small, local businesses in my area, which is Florida. Don''t have much use for pellet stoves here, I might add!
Hearthstone Mansfield order
Thanks for everything, We are loving the stove. Could you please send me a hard copy of the tax rebate form. We do not have a printer at this time and it would make my life much easier.
11/17/2009 Thank You for your prompt service i have received my parts and all was good!
November 25, 2009
December 23, 2009
2-18-09 - Thank you very much for your response. I am very impressed with the full response and I am solely turning about face to your business ethics. I will save this email and address to your site. For I am sure that I will be calling upon you again to replace my igniter when this one goes. Or any other parts for my stove. Thank you for responding so quickly and will spread your name to others in the family that have stoves. Parts are always being needed somewhere. Thank you again. Teresa - MD
2-17-09 - Arrived today and installed very nicely...nice to have heat again. Thank you for a working and affordably priced product! Ron - WA
2-6-09 - I received the part today and it fit correctly on the stove. I want to thank you for helping me get the correct part for my stove. The funny thing is that the store that sold the stove to me and has serviced it for the last 14 years told me that this part was no longer available and that I might want to try to have the old part patched. Once again, thanks for all of your help. Larry - MA
2-5-09 - Just wanted to say thank you , the control panel arrived yesterday and is working great. Thanks for all the help and the quick service if I have any other needs in the future I will be sure to contact you. You have a great site it is very thorough and with pictures to help guide one, it makes it easy to get what one is looking for. Thanks again! Doris - Washington
1-15-09 - Thank you for your cooperation and good customer service & yes I will use your services as well as recommend. Have a Happy New Year! Ronnie - New York
1-14-09 - Thank you, I really appreciate your rapid response and willingness to accommodate my needs. I will definitely come back to woodheatstoves.com for future purchases. Thanks again! Damon - Connecticut
1-07-09 - Thank you for the info on the order. In the future, if I need any parts, I will be ordering them from you, thanks again! William - Pennsylvania
12-30-08 - Dave, Thank you so much, outstanding customer service, I have dealt with a lot of companies and people and its hard to believe how poor some of the customer service is. Pleasure doing business with you. Have a Happy New Year! Tom - Colorado
11-26-08 - Thanks so much for your quick response!!!!! What great customer service!! Have a great day! and Happy Thanksgiving! Kara - MA
11-25-08 -Thank you so much for responding to this email. Customer Service is normally so lax these days, it is wonderful to have someone not only respond but point me in the direction of help. Carmen - Maine
11-14-08 - I would like to say that, in a world where customer service is all but forgotten you guys are absolutely the best. Sincerely, Gerald - Petaluma, CA
11-05-08 - I recently ordered a tadpole gasket (Quadra-Fire dealer exclusive gasket) from woodheatstoves.com. It took less than a week for me to receive the gasket. The staff at woodheatstoves.com was very helpful and courteous. The reason I ordered from woodheatstoves.com, was because my local Quadrafire dealer has been ordering this gasket for me for over 2 months (to date I still have not received it). I tried to contact another dealer in my area (30 miles away) and my calls went unanswered. Fortunately, I was able to find a parts supplier online. This was my last option as I had already had a replacement stove selected (not a Quadra-Fire) and my current Quadrafire stove was going to be a trade in. Seemed kind of drastic just because I could not get a gasket, but the stove was inoperable without it.
11-04-08 - Hi Bruce, Thanks for the notice on the disposition of the return. I really appreciate the help from you in getting to the bottom of the igniter issue. Thank you for offering suggestions and working with me to figure it out. I also want to compliment you and everyone who helped during the emails back and forth. It was very prompt and effective, and I think it worked well. In the future if the stove needs replacement parts, (let''s hope not too soon!), I will be sure to check out your store first. :)
10-27-08 You guys are really fast. What a wonderful experience for a customer to get excellent service. You get 5 stars in my book .
9-16-08 - Thank you sooo much for your service to me, I will be sure to keep your address in my book, and I will always give your company a very good name. Thank you! Laura S. - Laramie, Wyoming
7/15/08 Got it today--right on schedule and exactly what I ordered. Thanks for the good service! Dave B. - Gambrills, MD.
6-27-08 I received the barometric flue today, thank you. You were very professional with how you handled the situation, this quality of business ethic is rare these days. Thanx again. Joe B Arizona
5-7-08 Hi. I want to thank both David and Bruce for assisting me with my convection blower problem. Bruce offered as much assistance as he could prior to leaving for the day. David helped me on my return call and found a soulution and also corrected the problem by identifying that my stove used a different blower and sent me the correct one. On 05/06 I placed the return blower into the hands of the UPS driver with attached delivery slip on the box. Thanks again for being so customer helpful. Lindy
3-17-08 Thank you for having an easy website to navigate and for having a toll free number!!! RL
3-12-08 Thanks for all your emails. Your great. We are do it yourselfers & that is why I think we might have been trying to order the wrong item which we have found as an accessory.
"You are awesome!!!!! I have spent 2 weeks trying to get this from Hearthstone. I have bookmarked both of your sites. Many Many Many Thanks!"
"Your company is outstanding and I will continue doing business as needed!" - Theodore B.
A quick note of thanks regarding the excellent service that Wood Heat System provides: Our local QuadraFire dealers in central Massachusetts are difficult to get parts from -- it usually takes 2-3 weeks time, they charge for shipping (but refuse to ship items to a residence), and generally make ordering parts a hassle. It is a real convenience and pleasure to be able to order parts online and receive quick delivery. So, thanks Wood Heat System for the help. Jay T., Natick, MA
Bruce: Thanks for your help in getting my order straightened out. I received the parts last Thursday P.M. and had the stove running that evening. Snow on the ground this morning, good to have it back in service. M. O. Pinetop, AZ
Hi Bruce just got the control board and it is working fine. The system is working fine so we can stay warm this winter. I want to thankyou for the help getting this stove going. D.
I will forward the info that I was seeking to my other-half! Thank you for the secure site info. You all have been so helpful and the response time was incredible!
To Dave & Everyone at Wood Heat Stoves, Over the weekend I installed the replacement firebrick and the heat baffle deflector I bought recently from you all. The replacement products went in like they were exact original factory parts without the direct factory prices. My Whitfield Quest II is about 12 years old and has been pushed to the max up here in the Northeast. I was also impressed with the time it took to ship the products from Cali to Connecticut. I received these items in less than a week. The prices were less than what my "stove guy" quoted me and after four weeks of waiting he still had not received the parts he said he would order for me. So I went on your web page and ordered them myself! I have been dealing with a self proclaimed "largest Whitfield" dealer in Connecticut and they are the worst to do business with, it''s virtually impossible to speak to someone in person...they are just a bunch of knuckleheads. With Wood Stove Heat Sytems, I spoke to a real human on the fourth ring of the phone call, and with the added feature of being able to download the owners manual, and identify the Whitfied parts I needed off your web page, the transaction was painless, and flawless. Your staff is friendly, courteous, and definetly know their stuff. Cranked up the stove Sunday afternnon just in time for the low 20''s temps here in Ct. and more importanly, my wife was warm and HAPPY! Thanks Again, Paul from Ct.
Thank everyone involved in getting the combustion fan that i ordered picked and shipped in a very timely manner. this was my first dealing with your company an if i or anyone that i know is in need of parts i will surely send them your way. thanks again . rick
God Bless you for having this part for me.
Your awesome! Thank you so much! Sincerely, Juli I. Webb
Hi I would like to thank your company very much for all the help in locating this part that we needed very badly. And a special thank you to Kamila for going above and beyond the customer service that is expected. If I need any other parts I will be sure to check with you company first. Thank you again Lee
Thank you for the quick reply. Also, I really appreciate that you are eating the additional shipping costs to expedite my order. Again, thank you very much!
Thanks again. I may be in touch for parts if the tech can tell me what I need. You people are the greatest. Chuck
Thanks for the exceptional customer service. I will use your business again for any pellet stove parts that I may need.
They tell me the snow is on its way to PA...
Have a Merry Christmas !!
Hey Dave...I was able to troubleshoot my pellet stove thanks to your help. I''ll come check out you''re store to look at new wood burning stove. Thanks again! Don P.
Thank you Sir this Self Help Video is exactly what i was looking For.