Cart 0

Refund Policy

  • RMA- ALL Return Merchandise Authorizations EXPIRE and are not indefinite.
  • RMA must be requested in writing via email to with-in 14 days of receipt.
  • Faulty parts covered under warranty and approved for return will be replaced; no refunds will be given. REQUEST needs to be sent in writing via email to
  • Warranty period if applicable is by supplier or manufacturer, begins on DATE OF PURCHASE. DOES not warrant anything.
  • SOME PARTS ARE NON-RETURNABLE or a 25% or more restocking fee may apply. Note: most chimney materials, gaskets and gasket material, control boards, glass replacements, door replacements, refractory kits, electronic parts, valves, refractory kits,  switches and special order items are NON-RETURNABLE items.  GAS valves are never returnable as it is a safety precaution that they cannot be guaranteed not defective or compromised, therefore not resalable.
  • A minimum 25% re-stocking fee will be deducted from refund for all authorized(RMA) returns. Unauthorized returns are not accepted, will be refused and sent back.
  • BACKORDERS - ALL PARTS SHIP AS SOON AS AVAILABLE via the method chosen upon checkout. Items ordered with expedited shipping may not be immediately available and no refunds or discounts will be given unless request for change in shipping method is received in email and the warehouse successfully changes status requested before the item ships to the customer.
  • After 30 days orders are no longer returnable.